This Week Broke Me a Bit, Not Gonna Lie

This week has been one of those weeks where everything piles up at once, and you start wondering how anyone is supposed to function in this world without losing their mind.

Work has been chaos. Customers keep walking in literally five minutes before closing, like they’re allergic to respecting opening hours. And every time that happens, it means I’m finishing later, getting home later, and having less time to decompress. It’s such a small thing on paper, but when you’re autistic and already running low on energy, those little disruptions hit like a brick.

By mid‑week I could feel the burnout creeping in — that heavy, foggy, “I’m running on fumes” feeling where everything is just too much. And of course, that’s exactly when the Tesco Mobile disaster started.

Their website broke when I tried to order a phone. Fine. Annoying, but fine.

So I rang them. They processed everything… only to realise their system was down. So I had to repeat everything I’d already done online. And because of that, I missed the next‑day delivery window.

Which meant swapping shifts. Which meant taking a shift I didn’t want. Which meant losing money. All for a delivery that never even happened.

Then DPD said the address was incomplete. Tesco Mobile said it was correct. DPD blamed Tesco. Tesco blamed DPD. I didn’t care whose fault it was — I just needed someone to fix it.

They said they “updated the system,” but there was no evidence of anything being updated. And surprise surprise, the next delivery attempt failed. The driver even took a photo of a completely different block of flats and claimed no one was home. Not even my building. Just… some random flats nearby.

At that point I was done. Burnt out. Overloaded. Fed up with being the only one taking anything seriously.

Tesco Mobile customer service gave me nothing but empty apologies and “there’s nothing we can do.” I had to chase them for every scrap of information. No confirmation emails, no clarity, nothing. Just stress layered on stress.

So I did the one thing I could control: I used my 14‑day cooling‑off rights — the one bit of consumer protection you actually get when you buy something online. If the company messes you around, if the service isn’t delivered, if the whole thing becomes a circus, you can legally walk away with no fees, no penalties, no arguments. And that’s exactly what I did. I cancelled the whole contract and exercised my rights because nobody else involved seemed capable of doing their job.

And then — here’s the kicker — O2 sorted me out in under an hour. Uncancelled my old contract. Processed everything properly. Got me a new phone. Done.

It’s wild how one company can make you feel like you’re asking for the moon, and another can just… do their job.

Now everything’s finally settling. My new phone is set up. My old phone is wiped and ready to sell. Once the refund hits my account and the cancellation email arrives, I can finally breathe again and try to feel like myself.

Some weeks just take more out of you than others. This one took the lot.